COVID-19 Information for our customers

First and foremost, we apologise for any inconvenience caused during these unprecedented times.

As we continue to follow government guidance, we’ll ensure to publish any updates to our current offering as and when they are available through this page. Please do continue to check back.


Shopping Online

You can still shop with us online and our home delivery services are running as usual.


Deliveries

Our team are working hard behind the scenes to get your order out to you as quickly as we can. This might mean your order is split into separate deliveries or it might take a little bit longer than normal.

We will send you all the usual tracking links, however, please allow up to 10 days for your order to arrive.


Returns

We’ve extended our returns policy and will now be accepting returns up to 28 days after our stores re-open.

This applies to items bought in store or online after the 9th March 2020 and is subject to our usual exceptions.

For more information about returns click here.


Stores Closures, Click & Collect Orders & In Store Appointments

Following government guidance, we closed all our retail stores on the 23rd March. We'll reopen as soon as we're told it is safe to do so.

If you ordered something to be delivered in store, don’t worry, we will have that delivered to your invoice address instead.

If you had an appointment booked in one of our stores, this will be automatically cancelled for you.


Stores Openings - England

Following the Government’s announcement last week, we are looking forward to welcoming you back in our London King's Cross and Nottigham stores from Monday 15 June 2020.

Over the last eleven weeks since we were instructed to close, we have been working extremely hard behind the scenes to make sure that every one of our stores will be compliant with Government guidelines when we reopen.

The safety and well being of our staff and customers remains our primary focus, and we have invested heavily to ensure social distancing and other recommendations will be followed. A dedicated, specialist team will be continually reviewing and, if necessary, adjusting all procedures once we re-open, so please be assured that we are doing all we can to protect you, your families and our in-store team.

In the first few weeks of trading, whilst we get up to speed in the safest possible manner, some stores may operate varying hours; Click here to check our website ahead of your planned shopping trip, to make sure you have the latest information relating to store opening times


Customer Services

Our customer service team have reverted to remote working and are doing everything they can to get back to all customers.

Please allow up to 10 days for a reply to any message you send and use our online help centre which can usually help with most questions.

If you didn't find the answer to your query above, you can contact our customer service team here.