Welcome to SDI (Brook UK) Limited's terms and conditions.
These terms and conditions apply to customers located in the UK ("UK Customers") who access the Van Mildert.com website ("Website"). Please read these terms and conditions carefully before accessing and/or ordering any goods from the Website.
These are the terms and conditions of SDI (Brook UK) Limited ("Sports Direct UK"), which is the company that sells goods to UK Customers on the Website. If you access the Website, and/or place an order for goods, you agree to be bound by these terms and conditions.
SDI (Brook UK) Limited's registered address is Unit A, Brook Park East, Shirebrook, NG20 8RY, Company Number: 09340379, VAT Number 204 4904 35.
You should print a copy of these terms and conditions for future reference.
The Website is operated by SportsDirect.com Retail Ltd., whose registered address is SportsDirect.com Retail Ltd., Unit A, Brook Park East, Shirebrook, NG20 8RY. Company Number: 03406347.
If you have any questions about the Website please contact customer services.
How to order
1. Select the goods you require on the Website and click 'Buy Now'.
2. Choose the quantity of goods you wish to purchase from Sports Direct UK (the default will be one (1) unit). Please note that a limit is set to ninety nine (99) units per item. To order quantities greater than 99 units per item, please contact customer services who will be able to assist you with your order.
3. Review your bag making sure all specifications such as size (see our sizing chart) and colour fit your requirements, then click "Secure Checkout".
4. If you are a new user you will need to enter an email address and create a user name and password. You must keep your username and password confidential as they allow access to your account. To continue setting up an account you will need to enter your personal details, billing address (which must correspond with your payment card address) and delivery address.
5. Once you have set up an account, you will be directed to the shipping confirmation page where you may enter voucher codes, select the type of delivery, and vary delivery and/or billing addresses.
6. You will then proceed to the secure payment page where you may select the payment type and complete your order. Your payment will be collected from you by Van Mildert on our behalf (see below). Following submission of your order you will be sent an automated order acknowledgement to the email address provided.
By placing an order through the Website, you warrant that you are legally capable of entering into binding contracts.
How the contract for the goods is formed between you and Sports Direct UK
After placing your order you will receive an automated acknowledgement. Please note that this does not mean that your order has been accepted. All orders are subject to acceptance by Sports Direct UK. You will receive an email confirming that Sports Direct UK has accepted your order when your order has been processed and is ready for delivery by Sports Direct UK (see below).
Once Sports Direct UK accepts your order, a contract to purchase the goods from Sports Direct UK takes effect between you and Sports Direct UK.
The contract to sell goods to you only relates to those goods listed in the confirmation email.
You will not be charged before your order has been processed and is ready for delivery. However, upon receipt of your order, Sports Direct UK will create an authorisation. This will show on your bank statement as a reservation of funds which allocates the money to your order but this will not be realised until your order has been picked and processed in Van MildertLtd's warehouse. In the event of us not being able to fulfil your order we will immediately request that your bank cancels the authorisation. If the authorisation still remains after several days, please contact your bank to request that they act upon our cancellation of the payment.
A description of the main characteristics of goods can be found on the product pages of the Website.
Prices for goods on the Website appear on the product pages and include all applicable taxes.
Prices and offers may vary and may only be available for limited periods. All prices and offers are subject to availability and may be withdrawn or amended at our discretion. The prices on the Website may differ to prices in our retail stores, catalogues or elsewhere.
The Website contains a large number of goods and it is possible that, despite our best efforts, some of the goods listed on the Website may be incorrectly priced. If we discover an error in the price of the goods you have ordered we will inform you as soon as possible. We will give you the option of reconfirming your order at the correct price or cancelling it.
Sports Direct UK is under no obligation to sell incorrectly priced goods to you at the incorrect price.
Some offers carry a maximum quantity per customer, if applicable, this is detailed on the individual offer.
Any goods showing ex display on the image are heavily marked down in price to clear. They may have been a display model in one of our stores and as such may show signs of discolouration, slight marks and evidence of prior fitting. Faults are NOT of a serious or structural nature and are usually minor marks.
Data protection and privacy
The Sports Direct Group takes appropriate technical and organisational measures to protect against unauthorised or unlawful processing of your personal information, including encrypting your information to applicable industry standards.
During your visit to the Website, the Sports Direct Group may gather certain personal information that is necessary to set up your account, for the purposes of billing, delivery of your goods and queries. The Sports Direct Group only keeps your information for as long as is necessary to process your order, process any applicable refunds, respond to any complaints/feedback or to provide you with promotional information you have subscribed to.
Ordinarily the Sports Direct Group does not have access to your financial information which is securely transferred directly to their card processing agents who process it on the Sports Direct Group's instructions.
The Sports Direct Group's card processing agents and their couriers are required to maintain the security and confidentially of your personal details, and are required not to retain, share, store or divulge any personal information for any other purposes.
When you register your details on the Website, you have the option to subscribe to future promotions and special offers. You may unsubscribe from this at any time by emailing customer services.
The Sports Direct Group does not transfer your information outside the European Economic Area ("EEA") unless you are a user located outside the EEA in which case it may need to transfer your information to deliver your goods, process payment/refunds, or to send you promotional information you have subscribed to.
The Website can recognise past users by using cookies. Cookies personalise your visits to the Website to meet your individual preferences. You can disable cookies by adjusting your internet settings.
When you supply your information to the Sports Direct Group you accept the risks associated with the Internet and consent to the Sports Direct Group processing your information in accordance with this policy and will not hold any member of the Sports Direct Group responsible for any loss of your information unless it has breached its duty of care to you.
Method of payment
You may pay by Mastercard, VISA, VISA Debit, VISA Electron, Maestro, PayPal and Gift Cards.. Please ensure if you are using a credit card that you provide the card holder's name as it is shown on the card, and the billing address corresponds as it appears on the card statement. Payment will be taken in GB pounds (£) and, if applicable, your card will be charged according to the exchange rate at that time.
Sports Direct UK's charges are collected by Van Mildert on behalf of Sports Direct UK during the checkout procedure and Van Mildert undertakes to pass your payment to Sports Direct UK on your behalf.
Gift Cards can be redeemed by UK customers only online at Van Mildert.com and in branches of Van Mildert (located in the United Kingdom only). Gift Cards may be exchanged for goods of a higher price than the value stored on the card on payment of the difference. If you do not spend the entire balance on the Gift Card the remaining balance will be stored on the Gift Card. No cash change will be given. Gift Cards may not be refunded, exchanged for cash, used as payment with discount vouchers or taken as deposits. Please treat Gift Cards as cash, we will not accept liability for lost, stolen or damaged cards. Gift Cards are valid for 18 months after purchase. Any balance remaining after expiration of the validity period will be cancelled.
Gift Cards cannot be used to buy further Gift Cards.
Gift Cards cannot be used to purchase goods for delivery outside of the UK.
To help us prevent fraud, orders of £200 GB pounds or more may require a landline telephone number. Card fraud is illegal and perpetrators will be prosecuted.
Delivery costs are additional to the displayed price and vary depending on the delivery service you select, the country of delivery and the quantity/weight of goods ordered.
UK delivery charges will be confirmed to you, before your order is accepted.
If your order is particularly heavy it may be subject to extra delivery charges. If any order is subject to extra delivery charges you will be advised of the additional cost before delivery of your order begins. You have the option to cancel the order if you do not wish to pay any additional delivery costs.
Please note we are currently unable to deliver to PO Boxes.
UK Delivery options
Sports Direct UK offer the following options for orders – Standard Delivery (usually £6.00), Express Delivery (usually £6.00) and Express Delivery (usually £6.00) . Please see below for further information about UK delivery options.
Some orders may also be eligible to use the Collect In Store or Collect+ delivery service.
Sports Direct UK occasionally runs offers on delivery costs where, for example, they will upgrade you to Express Delivery Delivery for the same cost as standard delivery. Please see "Express Delivery".
Delivery times depend on the delivery service selected and the types of goods ordered. Sports Direct UK always aims to dispatch all goods in stock as quickly as possible. The maximum UK delivery lead time for goods is 30 days unless specifically agreed by Sports Direct UK with you.
Sports Direct UK will use third party couriers. Couriers will require a signature to ensure safe receipt of your goods. If you are not available to collect and sign on the courier's first visit they may leave it with a neighbour, or in a safe place (i.e. hidden from sight and protected from the rain). A calling card will be posted through your door to let you know this has been done. If there is no safe place a calling card will be left with the courier's contact number to arrange re-delivery. Sports Direct UK's couriers will deliver until 9pm in most areas!
The couriers will attempt re-delivery up to a maximum of three (3) times and if delivery is not successful after the third attempt they will return the goods to Sports Direct UK and Van Mildert Ltd will issue a refund on their behalf. Sports Direct UK reserves the right to re-charge the delivery cost for re-delivery.
If you select the Express Delivery option, and your order is placed and accepted before 7pm Sunday to Thursday, Sports Direct UK aims to have your order delivered to your door within 3 to 5 days provided the next day is not a Saturday, Sunday or Public/Bank Holiday. Orders placed after 7pm will take an extra 24 hours to deliver (excludes Weekends and Public/Bank Holidays).
If your order is over five (5) units, Sports Direct UK will endeavour to ship the whole order as requested, however larger orders may be delivered in separate parcels (see "Split Delivery"). This may result in a delay in the dispatch of your order. When dispatched, your order will be sent on an Express Delivery service.
Express Delivery iis not available for certain areas of the UK including the Highlands and the Channel Islands. For a full list of available postcodes please contact customer servicesIf the delivery destination is located in an area where Express Delivery is not available, your order will be delivered as soon as possible.
If you select Sports Direct UK's Express Delivery option, and your order is placed and accepted before 7pm Sunday to Thursday , Sports Direct UK aims to have your order delivered to your door within 3 to 5 days provided the next day is not a Saturday, Sunday or Public/Bank Holiday. Orders placed after 7pm will take an extra 24 hours to deliver (excludes Weekends and Public/Bank Holidays).
Standard UK Delivery
If you select Sports Direct UK's standard delivery option, Sports Direct UK aims to have all accepted orders placed before 7pm dispatched in three (3) to five (5) working days, excludes Weekends and Public/Bank Holidays.
You can also get your order delivered to any participating Collect+ stores. Once it has been delivered, you can then collect your order at your convenience. This service is provided to you by Sports Direct UK for only £5.99.
This is a UK Mainland service ONLY. Orders will be delivered to your chosen store within 2 working days and can be collected 7 days a week from any Collect+ point. Parcels can be tracked using the tracking number provided in your Confirmation of dispatch email.
Collect+ stores previously used on orders will be added to your account so that they can be easily selected on future orders. Collect+ is not available on all orders due to restrictions. If the Collect+ option does not show at the checkout stage then this will not be available.
When collecting your order please make sure you have the sufficient paperwork and ID as without this you are unable to collect your goods.
Delivery of Pre-Order Items
If you pre-order goods with a launch date, then your goods will be reserved until the day before the launch date. The pre-ordered goods will be dispatched by Sports Direct UK via Express Delivery the day before the launch date if delivery is within the UK.
Sports Direct UK may split delivery of your order into several parts based on stock availability. You will not be charged extra for this facility. Any additional consignments for delivery in the UK will be sent using the Express Delivery Sports Direct UK may split delivery of your order into several parts based on stock availability. You will not be charged extra for this facility. Any additional consignments for delivery in the UK will be sent using the "UK Delivery option: Express Delivery".
Free delivery offers
Free delivery offers, when available, only apply to orders for delivery to the UK Mainland (and not Outer UK Mainland). Free delivery offers are sent using Standard Delivery service, please see "UK Delivery option: Standard Delivery". Free delivery offers cannot be used in conjunction with any other offer, promotion or discount code.
Sports Direct UK does not sell goods to customers for delivery outside of the UK. Non-UK European Union customers may purchase goods from SDI (Brook) EU Limited. Overseas customers from outside of the European Union may purchase goods from SDI (Brook) ROW Limited. Delivery outside of the UK may be provided to you by Barlin Delivery Limited.
Returns and exchanges
1) Cancelling your online order within the cooling off period
You have 14 days to change your mind from the day after you receive your order.
a) Can I cancel any item that I order?
You can cancel any item ordered online in accordance with the terms in this section apart from:
• personalised or bespoke items;
• any items which deteriorate or expire rapidly;
• any items that are sealed for health protection or hygiene reasons if you have unsealed them; and
• any items that have been inseparably mixed after delivery.
b) When do I have to cancel my order by?
Your cancellation period ends 14 days after the day on which the items are delivered to you or someone you nominate to receive the items for you or you collect your items from one of our Collect + stores. If your order consists of multiple items or parts which are delivered on different days, then the cancellation period (in respect of your whole order) ends on the day 14 days after the day on which the last of the items or parts are delivered to you or a person you have nominated to receive the order.
c) How do I notify you that I want to cancel my order?
You can cancel by sending an email to email@example.com, by telephoning (+44) 0344 245 9666 or by post to
You need to give Sports Direct UK a clear statement that you would like to cancel which includes your name, address, details of the order you wish to cancel and some contact information such as a telephone number or email address.
You can use the Returns Form but you do not have to. To use the form, simply print it off, fill it in and either scan and send it to Sports Direct UK at the above email address or post it to Sports Direct UK at the address above.
d) How do I send my items back?
You must return your items by post to Customer Returns, Van Mildert, Martland Park, Challenge Way, Wigan. WN5 0LD. or by hand to any store no later than 14 days after the day on which you informed Sports Direct UK that you would like to cancel your order. Any returns are at your own risk. For your protection, Sports Direct UK recommends that you return your items via registered post.
You must pay for any return delivery costs, except where Sports Direct UK has sent you an item in error or an item is defective. Where an item cannot, by its nature, be returned by post (for example a table tennis table) Sports Direct UK charges a collection fee.
The items do not need to be in their original packaging however they must be in a sellable condition.
e) How much money will be refunded to me?
Van Mildert will refund you in full on Sports Direct UK's behalf for any items you return, but will deduct from any reimbursement an amount equal to any diminishment in value of the items as a result of you handling them beyond what is necessary to establish the nature, characteristics and functioning of the items.
If you are returning all items in your order, Van Mildert will also refund the cost of the initial delivery to you on Sports Direct UK's behalf, but only up to the cost of the standard delivery charge. Sports Direct UK can't refund any Next Day, Express or other premium component of any delivery charge. If you are not returning all the items in your order, Sports Direct UK will not return the cost of the initial delivery to you.
Van Mildert will refund you on Sports Direct UK's behalf using the same payment method originally used by you to make the payment (unless you have expressly agreed otherwise).
Van Mildert will refund you on Sports Direct UK's behalf no later than 14 days after the day Sports Direct UK receives the items you are returning back from you.
2) In store purchases
Please return your purchases to either the store you purchased from or your local store.
Please clearly state on the Returns Form the reason for return and whether you require a refund or exchange. Sports Direct UK is only able to exchange items for the same product.
Sports Direct UK advises that you send items back via registered post. The return address is:
Personalised items are non-returnable (unless they are defective). Some items are non-returnable for hygiene reasons. Please note that this does not affect your statutory rights.
The items do not need to be in their original packaging however they must be in a sellable condition, and sent to Sports Direct UK at your own cost and risk.
You have a legal obligation to take reasonable care of the items while they are in your possession. If you fail to comply with this obligation, Sports Direct UK may have a right of action against you for compensation. This applies to all items that are returned.
Once a refund has been issued you will receive a confirmation email detailing the amount which has been refunded and the item(s) Sports Direct UK has received back. If a refund or reimbursement is payable to you, Van Mildert will transfer the money on Sports Direct UK's behalf using the same method originally used by you to pay for your purchase. Van Mildert cannot refund via the original payment then a cheque will be raised to the address on the order (except in the case of a full or part purchase of items using a Gift Card, as detailed below).
If any product purchased with a Gift Card is subsequently exchanged for a product of a lower price, any money owing will only be issued as a Gift Card. If your purchase was partially paid for on Gift Card and a refund is payable to you, your Gift Card will be refunded up to the card's original value, and any outstanding balance owed after this will be refunded via the other payment method originally used for your purchase. If you no longer have the Gift Card used to purchase the returned item(s), Sports Direct UK will issue you with a new Gift Card to the value payable to you up to the amount of the card's original value.
Sports Direct UK aims to process all returns as quickly as possible and you should receive confirmation of this within a week of having returned the item. Please note that if you have been provided with Sports Direct UK's freepost address that due to the extra time it takes for freepost items to be delivered it may take up to 14 days to receive confirmation of your refund. Please note that at busy times of the year such as public holidays, these times may increase.
4) Defective items
If you return items claiming they are defective, Sports Direct UK will examine the returned items and will notify you of your refund via e-mail within a reasonable period of time. SportsDirect.com Retail Ltd will process the refund due to you on Sports Direct UK's behalf as soon as possible and, in any case within thirty (30) days of the day Sports Direct UK confirms via e-mail that you are entitled to a refund for defective items.
Please return the items back to Sports Direct UK including details where possible of:
• Your Order Number
• Product Code/Product Name
• Details of the fault
• Whether you would prefer a refund or replacement
Sports Direct UK advises that you send items back via registered post. The return address is:
If you have a query about returning goods, please contact customer services
Warranty and limitation of our liability
If Sports Direct UK fails to comply with these terms and conditions, Sports Direct UK shall only be liable to you for the purchase price of the goods and any proven losses that you suffer as a result of Sports Direct UK's failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a foreseeable consequence of such failure.
Sports Direct UK will not be liable for losses that result from its failure to comply with these terms and conditions that fall into the following categories:
(a) loss of income or revenue;
(b) loss of business;
(c) loss of profits;
(d) loss of anticipated savings;
(e) loss of data; or
(f) waste of management or office time.
Nothing in these terms and conditions is intended to exclude or limit Sports Direct UK's liability for:
(a) death or personal injury caused by Sports Direct UK's negligence;
(b) fraud or fraudulent misrepresentation;
(c) any breach of the obligations implied by section 12 of the Sale of Goods Act 1979;
(d) defective products under the Consumer Protection Act 1987;
(e) any other matter for which it would be illegal for Sports Direct UK to exclude or attempt to exclude its liability.
Whilst the Sports Direct Group adopts industry standard protections against computer viruses, it is not able to warrant that this website is free from computer viruses or any other malicious or impairing computer program.
Nothing in these terms and conditions is intended to affect your statutory rights.
Events outside our control
Sports Direct UK will not be liable or responsible for any failure to perform, or delay in performance of any of its obligations to you that is caused by events outside Sports Direct UK's reasonable control (a 'Force Majeure Event'). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond Sports Direct UK's reasonable control and includes (without limitation) the following:
(a) Strikes, lock-outs or other industrial action;
(b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
(c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
(d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
(e) Impossibility of the use of public or private telecommunications networks; or
(f) The acts, decrees, legislation, regulations or restrictions of any government.
In the event of a Force Majeure Event, Sports Direct UK's performance is deemed to be suspended for the period that the Force Majeure Event continues, and Sports Direct UK will have an extension of time for performance for the duration of that period. Sports Direct UK will use its reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which its obligations to you may be performed despite the Force Majeure Event.
Applicable laws require that some of the information or communications Sports Direct UK sends to you should be in writing. By accessing the Website, you accept that communication with Sports Direct UK will be primarily electronic through e-mail or notices posted on the Website. For contractual purposes, by accessing the Website you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that Sports Direct UK provides to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
Intellectual property rights
Unless otherwise specified the intellectual property rights in the contents of all the pages in this website, are owned or licensed to Van Mildert, , or are used with permission from the owner.
The contents of this website may not be copied, reproduced, modified, downloaded or used in any form without our prior written permission.
Sports Direct UK takes all feedback very seriously and aims to deal with complaints as quickly and effectively as possible
For complaints relating to orders placed through the Website please email customer services. To assist Van Mildert in dealing with your complaint, please detail all aspects of the complaint, your order number and your contact details.
Our right to vary these terms and conditions
Sports Direct UK reserves the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions that are in force at the time that you order goods from Sports Direct UK unless:
• any change to these terms and conditions is required to be made by law or governmental authority, in which case the changes may apply to orders previously placed by you; or
• Sports Direct UK notifies you of any changes to these terms and conditions before it accepts your order, in which case Sports Direct UK has the right to assume that you have accepted the change to the terms and conditions unless you notify Sports Direct UK to the contrary within seven (7) working days of receipt by you of the goods.
Physical activities can be hazardous. The selection and use of suitable equipment requires skill, and you should ensure you are appropriately equipped and trained. In the interests of your safety and the safety of others, you should also ensure that you are properly trained in the techniques you will need to employ in pursuit of your chosen activity. Sports Direct UK recommends that you seek and take the advice of a suitably qualified person before purchasing your equipment. Once purchased, the equipment should only be used in accordance with the manufacturers' instructions and should likewise be inspected before use and properly maintained. Nothing in this notice affects your statutory rights.
The Waste Electrical and Electronic Equipment (WEEE) Directive aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
Goods are marked with the crossed out wheeled bin symbol to show that they were produced after 13 August 2005, and should be disposed of separately from normal household waste so that they can be recycled.
Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.
Sports Direct UK is obliged under these regulations to offer its customers free take-back of their WEEE on a like-for-like basis when you buy from Sports Direct UK a new Electrical or Electronic product.
For example, if a customer bought a new battery/stopwatch/pedometer from Sports Direct UK, Sports Direct UK would accept their old battery/stopwatch/pedometer and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to Sports Direct UK within 28 days of purchasing their new item.
These terms and conditions shall be subject to the laws of England and the courts of England and Wales shall have exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with these terms and conditions including orders for goods.