How do I know if my order has been sent?
As soon as your order is dispatched from our warehouse, you will receive an email to confirm that it's on its way. From there it should be delivered within the timescale we advertise.
What are your UK delivery charges?
The cost for our standard service within the UK is a flat rate of ￡6.00 regardless of the value or number of items ordered. All orders are dispatched with full insurance against loss or damage.
How long does delivery take?
Our standard delivery is by DPD and will typically take 1-3 working days within the UK.
Is there an express or next day delivery service?
At the moment we do not have an option in place for express delivery, however we are working on this as an additional service to our customers and as soon as we introduce this service we will communicate it to all of our customers.
Do you deliver to BFPO?
Yes we deliver to BFPO addresses.
Do you delivery overseas?
Yes we deliver to most European countries as well as America, Australia, Canada, Japan, and New Zealand. Our standard delivery is by Royal Mail Airmail using their International Signed For Service, and will typically take upto 7 working days. The cost for this service is a flat rate of ￡9.50 for Europe and ￡17.50 for the rest of the world regardless of the value or number of items ordered.
Can I track My order?
Although all orders are dispatched using one of the Royal Mail's signed for services we do not issue tracking numbers unless there is a problem with delivery. In which case we will attempt to track the order on your behalf as well as providing you with the tracking number so that you can look into it from your end.
Do I have to sign for the parcel?
Yes all parcels have to be signed for security reasons. If no one is available to accept the order, it will be held by Royal Mail for up to 14 days before being returned to us. During this time you should be able to collect the package in person or contact them to arrange redelivery. If the order is returned to us, then we contact you to arrange redelivery.